We require fourteen (14) days notification if you wish to cancel a tour. This is consistent with airline, car rental agency and hotel policies. We will not refund short-notice cancellations. We pre-charge all credit card reservations for the cost of the tour. We have always required a credit card to hold a reservation. Unfortunately, we have had a lot of people reserve spots on a tour and then not show up. We make a commitment to you, who often travel long distances to get here, that you will have a seat on one of our boats. We need the same commitment from you that you will arrive and be on time. Otherwise, we needlessly disappoint someone else who would have liked your space(s) on the tour and / or we pay a Captain that we did not need. This cancellation policy is to give us time to re-sell any seats left vacant and helps us keep our prices reasonable for you. Thank you for understanding.
Cancellations due to weather will be determined the morning of your tour by Capt Mike. We watch the weather very closely and if lightning threatens we will cancel the tour for safety reasons. A full refund will be provided if we are forced to cancel due to current weather conditions.
A Manatee Protection Surcharge of 2% will be will be added to your total fee that will be forwarded to the Friends of Chassahowitzka, a 501c(3) charitable organization, that will be earmarked for the safety of manatees in our local waters. These funds will be directed to ensure that manatees are protected.
If you wish to opt out of this surcharge, please notify me at the time of your booking. You may place your request in additional comments. Thank you.
We urge other Tour Operators, Businesses, Rental Boat Operators, Kayak Rental Companies and Private Manatee Protection organizations to follow our lead in this. Funds raised for this will be used for the law enforcement needed in our county for the well being of manatees.
